Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. - AXS Help Centre How can I make a claim for my Ticket Insurance? We appreciate your patience during this unprecedented time. We notice that your web browser is out-of-date. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. By browsing this website, you consent to the use of cookies. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. The site owner may have set restrictions that prevent you from accessing the site. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . They will pursue AXS who in turn, will keep your money. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. OH MY FUCKING GOD! Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Verification of information may be required prior to the acknowledgment or completion of any purchase. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). With a simple integration this product has gone from strength to strength enabling AXS . The original advice from the armed forces giving advice to travel at short notice for military service. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Online applications are received immediately and are our preferred method of submission. So please be as cautious as possible when going through AXS. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. email from them: "Thank you for contacting AXS. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Occasionally making progress only to be timed out. The refund will be issued to the Payment Method on file. You may also be linked to a third-party site, which is not affiliated with our Service. This tracks your activity using third party cookies. They lure you into buying the insurance but little did I know that a refund will be issued . Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. The site owner may have set restrictions that prevent you from accessing the site. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. The partial refund was completed early August 2020. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. 36. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Well need evidence from the relevant transport authority. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Ad . Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. We have made changes to our Privacy Policy. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. You will also be responsible for paying any applicable taxes relating to your purchases. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Mastercard, date running time selected at the russian of purchase. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. Please read this Agreement carefully, because it is a contract that affects your legal rights. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? I was signed in, had my confirmation code and everything, but they didnt send me the ticket. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. All ticket prices for events that occur in the United States are stated in U.S. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Disabled seating is incredible on all levels of the arena. Besk vr hjlpsida fr mer hjlp och support. Please provide details in the box below and attach supporting documentation as appropriate. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Yes - If customer is prevented from attending because of a government mandate, this is covered. Request ID: 7a29b9b3cc1be708. We will require vehicle recovery service confirmation and receipts. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Can I get a refund for a cancelled or postponed event? If buyers Payment Method provider does not remit payment, the transaction will be canceled. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. All photography, filming and other recordings of the event are PROHIBITED. Help us help you quicker by coming with your mobile ticket ready to be scanned. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Yes - If customer is prevented from attending because of a government mandate, this is covered. Price and availability of any ticket, product or service on the Service are subject to change without notice.
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