We will take firm action against anyone who does not allow access for this. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. We are committed to dealing with all complaints equitably, comprehensively, and in good time. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Your council must find you somewhere to live while work is carried out and pay for the cost of this. Our housing in Havant. Council tenant rights and responsibilities; If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. You can request it through your 'My Housing Tenancy' online account. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Hotjar sets this cookie to detect the first pageview session of a user. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Crawley Borough Council has considered your request and decided not to provide you with this information. Report a repair online for your home. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. This contract is for the payment solution for a range of goods and services with multiple providers. Pay for a garage or parking space. Discretionary Loans Information (PDF, 86.6 KB). Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Somers Orchard - former Horatia and Leamington Houses site. Our aim is to sort as many complaints as possible at the first point of contact. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Resources for buying a home. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. This cookie is used to store the language preference of the user. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. The outcome and lessons learned will be logged to ensure continuous improvement of our services. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. 1982 Crawley Borough Council election. These cookies track visitors across websites and collect information to provide customized ads. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. The pattern element in the name contains the unique identity number of the account or website it relates to. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Repairs. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). The council should repair any damage caused by maintenance or building work. Introductory tenants are usually limited to minor improvements like redecorating inside. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Dealing with a complaint is usually a straightforward process. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Join our housing register and apply for council housing. Crawley Borough Council. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Was this review helpful? Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. The council provides appointments for non-emergency/non-urgent housing repairs. *Working hours: * 37 per week. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. All rights reserved. Crawley Borough Council. Home. The pattern element in the name contains the unique identity number of the account or website it relates to. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. This cookie is used to store the language preference of the user. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Get in touch. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. E6 2JA. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. If youre a secure tenant, you have the right to carry out improvements to your property. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Search forforms on myCrawley to request services or report a problem. Necessary cookies are absolutely essential for the website to function properly. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Password (min 9 characters including a number) *. All rights reserved. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. We also use third-party cookies that help us analyze and understand how you use this website. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". . All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. These services include waste management,. These cookies will be stored in your browser only with your consent. LinkedIn sets the lidc cookie to facilitate data center selection. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Your own home. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Dont worry we wont send you spam or share your email address with anyone. You may have to leave your home if major works are needed on the building. Buying a council property. The number . Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. But opting out of some of these cookies may have an effect on your browsing experience. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The cooperative is reducing the supply of hot water due to. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. These may subsequently be treated as a complaint if we dont deal with the original request. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Call us on 0333 050 8887 to start the process or fill in the form. E14 9GE You can report all repairs, including gas and water, using our online form or on 01293 438111. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. When there is a formal legal claim against the council or legal dispute. Requesting online means you can: make your request at any time of day or night. Information about ourAnnual Gas Safety check and how to maintain your central heating. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. If you are a tenant, please report your non-emergency repairs online. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. There are another 15 similar residential tower blocks around the borough. If the repair is an emergency, you should call us immediately on 01709 336009. Failure to do so could give you grounds to make council house disrepair claims against them. Tenant and Leaseholders Housing Repairs Review questionnaire. Complete the repairs service satisfaction survey. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. We manage leasehold properties that were originally sold under the Right to Buy. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. 2. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. It is usually found in your kitchen below the sink but not always. These cookies track visitors across websites and collect information to provide customized ads. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Crawley Homes has implemented a new housing IT system. This is a True/False flag set by the cookie. All rights reserved. This means that your home will be clean and in a state of good repair. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. To make sure your home is a good working order, we plan buildingmaintenance. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Call-off contract under t. About Us; Staff; Camps; Scuba. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Sheltered housing and extra care. This applies to all properties where gas can be used. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. This website uses cookies to improve your experience while you navigate through the website. Content and site Copyright Crawley Borough Council 2020. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Request a FREE property inspection to find out how much your claim is worth. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. These cookies do not store any personal information. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. 1986 Crawley Borough Council election. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. *Contract type: * See about the role. How we can help young people in Crawley with housing issues. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Official Facebook page for Crawley Borough Council. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Share Friendly and fun place to work However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Section 1. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . February 27, 2023 alexandra bonefas scott No Comments . After treatment and removal, the affected areas can be redecorated using anti-fungal paint. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. All rights reserved. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. If you are dissatisfied with the service you have received, you should contact the relevant department. Find out what repairs we can change you for and what is included in your rent. You can request a repair to your council property to fix an urgent problem. Fire safety information for your council house or flat. A common problem that arises in many homes is condensation and mould growth. change your appointment later if you need to. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Special circumstances for accepting a review after 1 month has passed may be considered. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Necessary cookies are absolutely essential for the website to function properly. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. The kind of improvements you can make to your council property depends on the type of tenancy you have. Last . If so we can help you claim compensation on a NO Win, NO Fee basis. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. London Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Thank you for your patience. crawley borough council housing. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Hotjar sets this cookie to identify a new users first session. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. This site is powered by Granicus. Content and site Copyright Crawley Borough Council 2020. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Thank you so much. Content and site Copyright Crawley Borough Council 2020. Living in a state of disrepair can have very serious effects on your health and wellbeing. Our letting standard sets out the standard of repair and appearance you can expect when you move in. These cookies will be stored in your browser only with your consent. The Ombudsman service is free and they will investigate complaints in a fair and independent way. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Housing Disrepair See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.

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