Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. We will involve you and, with your consent, your family, carers or friends as appropriate. Leaders had the integrity, skills and abilities to run the service. Browser Support / 50.7864829; 0.2697638. 27 January 2017. Demand for mental health services far outstripped capacity. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Acute Admissions Limited Headquarters. Hand hygiene audits showed sustained high levels of compliance with results maintained above 97% since February 2016. Clinical outcomes were monitored and were similar to units of similar size. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. Records were brief and suggested limited discussion and challenge. Our nurses will speak with you regularly to address any worries or concerns you may have, however please discuss any concerns you have with them at anytime. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. Some aspects of service planning were expanding to meet increased patient demand. Overall: Good. BN25 1DH, In The unit has two main birthing rooms, one included a birthing pool, two en-suite postnatal rooms for women to be transferred into after they have given birth. From Cineworld 322 min From Brighton Pier 120 min From Gatwick Airport 156 min From University Of Brighton - Falmer Campus 116 min From Churchill Square Shopping Centre 117 min From Brighton However records indicated persistent delays in completing investigations and contributing factors included those identified by quality audits, which the senior team had not resolved. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. Explore Your Treatment Options : You . Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. 192.com Business Directory - your top resource for finding Hospitals listings . We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. We don't rate every type of service. We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. It may be necessary to move you to a different bed in the same ward or to a different ward at varying times of the day or night. The plan for your discharge from hospital will start on your admission to hospital. the service is performing badly and we've taken enforcement action against the provider of the service. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. It is managed by the East Sussex Healthcare NHS Trust . Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. 6 June 2018. Subscribe now for regular news, updates and priority booking for events, All content is available under the Open Government Licence v3.0, except where otherwise stated, 179 - East Sussex and Brighton and Hove Record Office (ESBHRO), East Sussex and Brighton and Hove Record Office (ESBHRO), About our 05 November to 12 December 2019 During a routine inspection. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. Any addresses or telephone numbers that you might need. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. Please speak to the nurse in charge of your care or area. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. This was our first inspection of the Eastbourne midwife unit. Four closures were due to lack of medical and nursing staff at Friston and six of these closures were due to insufficient paediatric nursing staff/skill mix of staff at the Conquest Hospital site to care for two patients with mental health issues needing one to one care whilst on the ward. Hospedia gives you access to many television and radio stations and a dedicated telephone number. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD If your medication is not in stock then you may be issued with a prescription to obtain from a pharmacy. This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. We reviewed 3 sets of patient care records. We'd like to use additional cookies to remember your settings and understand how you use our services. We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. The recently introduced electronic observation recording system had led to improvements in the management of deteriorating patients. privacy policy, NATIONAL HEALTH SERVICE: EASTBOURNE DISTRICT HEALTH AUTHORITY. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. the service is performing exceptionally well. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. Where individuals needed support this was provided. Find out more. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. Provide SDEC services at least 12 hours a day, 7 days a week. How to get to Eastbourne Hospital by Bus? Have you found an error with this catalogue description? This includes an average layover time of around 7 min. Provision for patients with mental health needs was variable. The midwifery led unit was closed from the 10 December 2021 until the 21 April 2022 due to staffing challenges. We aim to accommodate all our patients in same sex wards. Apply to Admission Care jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. Find Hospitals in Eastbourne listings on 192.com. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. Key services were available five days a week with out of hours and weekend cover also available when needed. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. Patients and relatives told us that they were treated with dignity and compassion. Staff were clear about their roles and accountabilities. For example, safety checklists were used and monitored to ensure the safety of patients undergoing a surgical procedure. Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. Provided and run by: East Sussex Healthcare NHS Trust. Facilities in the department included a dedicated area for patients with mental health needs and for children. Our rating of this service improved. We are unable to accept any liability for loss, theft or damage to personal property or money unless it has been handed in for safe custody and an official receipt obtained. When things went wrong, staff apologised and gave patients honest information and suitable support. A new training programme was being rolled out. The reason for these was not documented in most cases. The trust rate of surgical site infections (SSIs) was better than the national average. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. the service is performing exceptionally well. Moving patients at night is only done in an emergency. Staff were caring and compassionate, working to maintain privacy and dignity of their patients. The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. Recruitment continued to provide challenges and whilst the trust had taken many steps to address this, the problem of recruiting sufficient permanent staff continued. 0300 131 4500, Bexhill Hospital You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. The service managed safety incidents well. there are some services which we cant rate, while some might be under appeal from the provider. For example, through the use of practice based competency assessments for a variety of clinical procedures. ACTs provide high quality and appropriate care and liaise with STAR . Any women that developed complications during labour were transferred to the acute unit at Conquest Hospital. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. When is meal time and what food can I bring into the hospital? We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. This meant that often children with complex needs did not have access to this important resource. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. We understand that family members may wish to visit during meal times to help you eat, if this is needed. If you have any dietary requirements, please speak to the nursing staff and they will assist you. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. The service did not have a major incident policy for the mortuary, although they had started work to produce this. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. Staff truly respected and valued patients as individuals. And while figures continue to go up, Covid hospital admissions in Eastbourne remain incredibly low. Eastbourne District General Hospital. Your most recently prescribed spectacles or contact lenses (including cleaning fluid), any hearing aids and denture box. Signposting was not dementia friendly and did not accommodate visual deficit needs. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). To begin the process, all you have to do is pick up the phone and call our Patient Services department. This included greater emphasis on evidence-based practice and training. Further information about reducing the risk of falling while in hospital is available; please discuss this with your nurse. In general, medicines in theatres were well managed but we observed the block signing of controlled drugs which was contrary to best practice guidance. Any prescribed tablets and medication that you usually take at home. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. We support protected meal times. The intensive care service used procedures to ensure that patients received safe and effective care. Budding medics have a doctor overseeing them, with workshops, hospital practice and work . Apply to Nhs Trust Hospital jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. We observed clear referral pathways for patients who were displaying or had mental health conditions. Please give these to a nurse. Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. The service did not keep their risk register updated. At least one standard in this area was not being met when we inspected the service and. Hand hygiene audits in 2017 indicated consistently good practice with 98% compliance. The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. the service is performing badly and we've taken enforcement action against the provider of the service. East Sussex Healthcare NHS Trust. Staff recognised incidents and reported them through the electronic reporting system. Kings Drive, Eastbourne, East Sussex, BN21 2UD The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Patients and relatives said staff go above and beyond and the care received exceeded their expectations. A robust governance system was being introduced. Conquest Hospital Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. Ward and departmental safety thermometer results showed improvements across the service. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. We observed safeguarding folders, which identified the safeguarding lead and the referral process. The service set out an improvement plan which introduced a safe surgical pre-assessment and blood taking clinics. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. Our ratings reflected low levels of consultant cover, variable compliance with hand hygiene, inconsistent pain management, limited paediatric services and delays to triage, assessment and treatment. Those series are affected are indicated in their catalogue entries. Bexhill On Sea, The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. the service is performing well and meeting our expectations. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. 25 January 2023. Staff showed compassion when dealing with patients and protected their privacy and dignity. the service isn't performing as well as it should and we have told the service how it must improve. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Patients' records are not available for consultation until 100 years from the last date of the document. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Staff kept detailed records of children and young peoples care and treatment. Get alerts when we inspect. of hospital observation status and an admissions process that is transparent and administratively simple. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. The vision and strategy were focused on sustainability of services and aligned to local plans within the wider health economy. Aurora East. They provided emotional support to children and young people, families and carers. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. If you have a card detailing any current treatment, particularly a steroid card or Warfarin booklet, please bring this with you and inform one of the nurses. There was a high vacancy rate of 12% for surgical nursing staff and the service was highly reliant on bank and agency staff for both nursing and medical staffing. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. However non-availability or delays in responding to referrals to specialties had resulted in negative patient outcomes including for patients who needed a stroke assessment. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. There remained gaps and inconsistencies in the quality and completion of patient records. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. It is a general medical and surgical facility. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. You will have a small locker next to your bed or chair for your personal possessions. Learning from Morbidity and Mortality meetings needed further development. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Leaders and staff understood and knew how to apply them and monitor progress. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. 27 February 2020. There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. Leaders supported staff to develop their skills and motivated them to succeed. It has 22 beds and two operating theatres and 129 employees. Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. Nursing staff shared concerns with the level of staffing on most medical wards. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. there are some services which we cant rate, while some might be under appeal from the provider. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service.
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