Select between, Our Fast & Flexible delivery option, which, puts you on standby for the next available shopper within the estimated delivery window. Adjust the item quantity by using the + or - buttons. If your shopper has already started working on your order, you can Chat with them for assistance. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Adding the items you love to your Favorites is an easy way to view or buy them again. Tap the item you want to edit 5. In-app. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. On the website. Just tap. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Note certain items, such as alcohol, may not be added after your order is placed. Select the order you want to update. When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. You can customize colors and add your logo to the top of the page. Copyright 2023 Instacart. Select the order you want to cancel by scrolling down the list. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. (If you have notifications turned on, youll get an alert as well.). You can select other options for replacements, or choose a refund for the item instead. If you're not sure how to place an order, this wikiHow will help. Adding delivery instructions can help shoppers deliver your order. If you cant find what youre looking for, try. Contains the list of items divided into found, replacements, in progress, and refunded. C {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"

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\n<\/p><\/div>"}, https://www.instacart.com/help/section/360007902831. When your personal shopper begins working on your order, youll see a message in the Instacart app. Make sure to clearly capture the product's name, size, colors and general shape of the container. The tip will be split between the two Shoppers. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. Either use the search box at the top of the Instacart Home page for the store, or use the search box at the top of the Search tab. for the item or something that the Shopper wouldn't expect to do. The page contains the list of items, a map, the shopper's name, and delivery details. This article has been viewed 46,717 times. When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. The same exact thing just happened to me. Begin typing to search, use up and down keys to navigate, enter to select. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. Part of our pay is based on the number of initial items in your order. Tap the "Rate Order" button at the bottom of the screen. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Tap the three horizontal lines in the top left-hand corner. Work your way down the entire page until you reach the bottom of the page and tap the "Add a . Recognize what's not able to be ordered and delivered. : Your shopper selects the best possible replacement. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Go to Authorization holds, recurring payments, and unknown charges to learn more about authorization holds. In the app 1. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. You can search the catalog or choose a replacement from a list of suggestions. To move through, just tap the X button in the top right corner of this dialog box. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. The Remove button will remove all units of the item altogether in one press of the button. Add a photo of the item, if necessary. The page contains the list of items, a map, the shopper's name, and delivery details. During checkout, you can request the order be left at your door if you're not around. Log in to help us get you to the right help quickly. Some Instacart stores have loyalty (rewards) cards that can be entered prior to making the purchase to accumulate points and earn in-store savings (or some, at the gas pumps). . You can quickly add the product to your shopping list right from the search page by pressing the + sign. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. . Sometimes, deli people (for special deli-made orders) may ask the Shopper for meat and cheese differences if not noted. For best results, download the latest version of the Instacart. Once you favorite an item the button fills in green and says Favorited. The store was just down the street, everything the customer wanted was available, and the . Choose your tip amount and click Place order. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. page to review your items and add any instructions, Item instructions carry over to future orders. Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . Scroll down to Your preferences and click Other options, or Approve. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. even though it may not be. This is a drop-down selection box and is completely optional. Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost.

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