It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. The credit card acknowledged that you would retain the credit on 12/30/22. I currently have spent $753.99 so far. Im in Colorado and order a spa last year. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. View Aqua Living's profile on LinkedIn, the world's largest professional community. International Association of Better Business Bureaus. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. The guy that delivered my hot tub that Danielle suggested was awesome. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. I purchased a tanning bed in 2017 for 2300.00. BBB Business Profiles are subject to change at any time. Foam in your hot tub is a sign of contaminants. Evergreen Place offers activities at their location for residents. He then sent me a message saying hes canceling the order. I was hoping they would make things right so that I didn't have to give them this review. There was no Audio system installed. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Here well discuss common problems and how to address them. BBB Business Profiles generally cover a three-year reporting period. I told them in December ill either be in a hottub or filing a case at the court house against them. It was so bad that it froze up the cover and caused the tub to blow the motor twice. Lets here people thoughts on this company. 3 Beds. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . . I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? One of the easiest ways to protect your investment is a hot tub cover. BBB Business Profiles may not be reproduced for sales or promotional purposes. I own one of these tubs. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. Without a doubt I will never purchase anything from this company ever again. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . The issue with the panels is correctly outlined as a warranty issue. Do yourself a favor and buy a Jacuzzi brand. Re: Curious about LPI / Aqua Living / Dr Wellness. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. View David Hatley's business profile as Chief Executive Officer at LPI. . The decision to end our domestic dealer programs was an extremely tough one. What state do you live? This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. This year the dealer orders were substantially more than we projected, and we ran out of capacity. If youre someone who demands the best of everything, premium features like those are a need, not a want. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. We are proud to provide an oustanding level of service, quality products, and competitive prices. I use the hot tub once a week. Its not the fault of the distributor if they cant get product. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. After some thought, we purchased the G-7 and just love it. . Spa Pillows are one of the simplest parts of the system to maintain. After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. Aqua Living Factory Outlets. Gary was great with information and able to answer all our questions without any pressure. I dont think Dr Wellness has a tub anywhere near 20k. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. A representative from the company will contact the customer, today, to discuss alternative options. Early on I was told to expect a delay due to covid. Follow and subscribe to watch spectacular Rocket League events. It appears that access is not available on two sides of the spa. In the end my 4,200$ hot tub will cost well over 8,000$. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. Thanks LPI. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. Sincerely, Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. lpi aqua living. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. Numerous emails and messages went unanswered to **** from customer service. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Text Size:millwork district dubuque apartments why did jillian leave workaholics. To The Trade. The company constantly is blaming him. But thats given you ever get it built and delivered. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. Im out 500$ , my credit is down 100 points and i have no hottub. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). The customer representatives have been nothing but roadblocks and excuses. We are proud to provide American Made quality hot tubs. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. Jets are one of the best parts of the hot tub. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . The right tub can make all the difference to your mental and physical health. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. The cover was so misaligned that i can see through the center into the tub. They are all under 5k. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. 78 were here. Its already three weeks past the original estimated delivery date!! There's no way I should owe that much. ****************** I called the company 12 times to have this resolved. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. Good Luck with that. They just promised free hot tubs if you bought one and it snowed on Christmas. No matter your goal, we have a spa that fits your needs. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. Spending a few minutes in a hot tub or spa every day will change your life. But now its 5-6 months since purchase. We also had issues with communications from the company for a long period of time. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. During the pandemic, I lost my job and worked with LPI on payment arrangements. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! Add the luxury of a brand-new spa, or hot tub to your home today. September 6, 2021 LPi. This field is for validation purposes and should be left unchanged. Weve helped 100s of people find relief from their everyday pains with our spas! Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? My purchase date was 10/30/2020, We were promised delivery By February 2021. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. But what do they cost and will the initial price tag be worth it to you? Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. Thats just insane for a person being 5 days late to make a payment. I'm still in my first year of owning this joke of a hot tub. We would, however, advise that you do your homework on the brand, read reviews, and make sure to see these units in person (even wet-test one). Dig through our best stories from the magazine, all sorted by category for easy surfing. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Youre someone who loves to pamper yourself with manicures. It has been over 200 days since I paid for a hot tub from LPI that I never received. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. This is required per the written warranty section in your manual. Still gathering info on the tub my friend got. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! All products are proudly made in the USA. This has incurred a significant cost as well as we should not have to be adding water every week. ****** ***** With our AnyTemp System you can enjoy daily hydrotherapy, exercise . . The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. Caldera is not part of LPI at all. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. It came in December of 2021. They ended up canceling my order after i made 3 payments. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? The industry will travel to Orlando this week. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp 4.71 out of 5. an outstanding level of service, and prices that cant be beaten. Scotty Baker . Did you ever receive it?? When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses.
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