My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Usually this is due to some pre-existing configuration or code in the challenge Org. I am not intending to give out the answers, just a little bit of a nudge. Thank you! "Please help to resolve this. You may want to jot down notes as you read the requirements. Review the steps to rename the console to 'Cloud Support Service Console'. I'm not sure I would have figured that out if I didn't stumble across this forum. Hi,Oh I got it! My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I didn't change anything and retried the "Check Challenge" just now and it worked. (The badge is all click, no code.) Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Could you share a bit more details on what you have done for this step? Are you using a Dev org or a playground generate from Trailhead? Change the labels for Case and Product To Maintenance Request and Equipment respectively. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Tnx, hmmmm What you have sounds correct. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. this blog is beneficial and great information to share with us. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! He laughs when I poke his nose and tries to take toys out of my hand. I'm whole again. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. I am stuck at Step 3 - Create service level and actions. When you start a create a new report, simply click to start with a clean screen. I am the Trailhead Baby! While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. (might not matter)The biggie- violation action- Does need to be dynamically assigned. That proved to be incorrect. Let's do this. Could you shoot over a few screenshots of what you have? Ensure you create 'Billing Topics' for Knowledge." I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Please guide me on this.Thanks. I am having trouble with step 4. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Book Now. Enter the billing service credentials in the custom setting. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. We can't find a field called 'Question Long Text Area'. I'm STILL hacking away at this error message. You cannot customize its label or logo". Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. The free lemonade offer worked! Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Why the change of heart? Start in setup. I'm sure you've done this but is omin-channel enabled? Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. He laughs when I poke his nose and tries to take toys out of my hand. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Challenge 4 Case Routing. "Not able to figure out what is wrong here. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Has any code been used with your org? Something that helped was saving the report frequently. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. (Not the "standard platform user", just "standard user"). It was an interesting project, and I wanted to share some lessons learned from . Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I don't know what else to try. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Glad you figured it out! Ask Question Asked 2 years, 8 months ago. When it works it plays a sound to tell you that a case has been assigned to you. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Did i use the wrong template? Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. This is my current version name. You also get personal insight into the life of a Trailhead Baby! Confused? Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Luckily, the macros module was very fresh in my mind. Thanks for your time! Some changes are done at Challenge 2. When you start a create a new report, simply click to start with a clean screen. Would you like to share a few more details on how you currently have things set up? It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Any help! Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. At last count, there are 81 Salesforce Trailhead projects for developers. "Wrong Queue" is not a queue. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Use another way to specify capacity for the routing configurations. You will need it. If you need more help, leave a comment! Good! I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Something that helped was saving the report frequently. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Rated Accounts by State The record count for state and account rating are automatically added. Ensure the Macro sends an email to the customer. If you did them recently, try not to leave it too long to attempt this superbadge. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. E.g. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Did you perform any particular action to get the email available on the console ? Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Hello, Thanks for your feedback. I did add the things mentioned automated action in macro. I am stuck on challenge 5. ", There are two options for email to case. Sounds like an easy oops! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Any hlp? It's easy to miss. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. The worst error! I even tried to create a new playground and start over (that only made things wose). Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I am getting mad over this error now. If you are short on time, start around the 20 minute mark. Note the filter. I have used knowledge 1000 times and have never had anything like this. Also, I've included Entitlements in the console. Thanks for your advice and help. "I named the process :"Cloud Technical Team" !Not sure what is going on .. hours of inactivity vs hours of being created. Hello Trailhead Baby! Sales at Lychee shadow Any clues as to what I might be missing? ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". The simple things Hey, i'm on challenge 3 and almost done. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Coild you please help me out? Tags You signed in with another tab or window. I am going bananas here. Review the steps to ensure you create the Cirrus Support Process. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I dont see any check box under layout properties of Knowledge. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I was convinced I was missing something and racked my brains over it. Keep up the good work. Please help. I had problem with the chart, now everything is correct. Did it help? hey,yes it was, i figured out after you replied. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Tried it all, from custom : support profile to standard user, even admin. Tweak service Console. But not able to finish this challenge . Did you start with a clone of the correct profile? Review the steps to create the 'Cloud Technical Team Support Process'. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. New Profile button, instead of hitting the Clone button on the Technical profile page. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Thanks. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Very helpful, thanks for the information! Even clicked edit and save for the profile after changing console settings. I have enabled the knowledge user check box in the user profile. That is frustrating! I've had it take up to 24 hours :(. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. thanks a bunch. Ensure you set up the routing for Advanced Cases properly. Was this badge FUN or what?! Look at the page layout and enable knowledge. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. took me 2 hours to undersand that, and without your comment I could have been there forever!! Create the Cloudy Technical Team support process! Good to hear!!! Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. "This is a standard app. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I'm sure it's something little! Hyatt Place New Taipei City Xinzhuang. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Service Cloud Specialist Superbadge Challenge 6. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Processes. Glad you solved the problem! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. . Or "on demand email to case". Error: "We can't find the Entitlement Name in the System Administrator Profile. Tonight's challenge involves the creation of two processes. This, like all superbadges, requires a careful read through the instructions prior to any clicking. It is very attractive and impressive. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I also confirm that no additional code exists in this org. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Think of this like a Sales Process. where you have opportunity stages associated with the process. The custom email button I made was visible instead but was not approved by the Trailhead check. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. The macro itself is working fine. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Does this match the requirements? I started the whole of the following steps in this section with the objective of creating a macro. *must be completed in lightning experience*1. Ensure the Case Reason and Type Analysis report format is SUMMARY. My brother has started to play with me! Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! When I made mistakes, I simply reverted to the last saved version. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Making dinner for Mom! I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Anyone have any idea? {!Case.OwnerFirstName}, Ursa Major Solar. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. The macro works without the email button being visible. can you please suggest something? Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. You do not need an overflow assignee, but you will need two queues. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I also ran into this after copy pasting the API Name out of the error message. Don't be worried if you are updating several page layouts plus the console app. Do you have "Billing Topics" as a top data category with the 2 sub categories? Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. We recommend using a new Developer Edition (DE) to check this challenge. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I got it figured out. I'm working on the Service Cloud super badge and the error below is driving me nuts! As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, The free lemonade offer worked! You, my amazing reader, get more than tips for a Salesforce Superbadge. I have created and recreated the Cloud Technical Team support process more times than I can count. Make sure that the correct date range is selected. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. If you can not, I'd look around at permissions. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Could you suggest how to troubleshoot it ? This thing is just hosed and I'm only on #2. Do your routing configurations tie to the correct queues? Something is blocking the challenge checker from fully running. What should I do? Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! We can't find the 'Customer Case Team' role. Stuck on Superbadge Apex Specialist Step 1? Click on the category and note the "group unique name" - verify that it is Billing_Topics. Could you share what you have for your dashboard/report/etc and I'll take a look! You write beautiful things. Well occasionally send you account related emails. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Right now he' taking a nap.so I'm off to edit some reports! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. But I didn't complete it. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Theyre such a useful way to remember what needs to be done before you start. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Ensure Agents have access to Knowledge when viewing a Case". Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. It's a picklist. Did you check the values? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Hi Trailhead Baby, I'm losing my mind here. Ensure you set up the routing for Advanced Cases properly. error, has anyone found any way around this? Skip Main Navigation. 43 are for Admins. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. How would you enable people to select cases from an organised list? Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? (Email to rebecca@capstorm.com). I have to double check the directions, but I believe that you just have to add a few values. No. Still stuck? Anyone studying for their Service Cloud consultant certification. I have created data categories and Subcategories and have activated.But have issue with the above error. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Does somebody have a thought? Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Any ideas that can help me? I've no clue what more I need to do to complete this challenge. Confused? I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Thanks. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'.
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