Was quite easy to get the money credited to my account after that : ). We hope you'll join the conversation by posting to an open topic or starting a new one. Smart Setup usually only needs to happen once on each new device you connect to your Hub. I have a new hub. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. It can also be used as a VOIP phone through BT Broadband Talk. Frame Size: 17 inch,19 inch or customer size. It can. Connect using the details on your hub No problem. 11:46 AM A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Will give this suggestion a try. What is Smart Setup on the BT Hub? Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. If you turn it off, we might think there is something wrong with the line. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Re: BT smart hub - hidden bridge mode menu ? Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Thanks. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Baldrick1. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. My speed has dropped to 40Mbps on my wifi devices. Well update this post with any further newsas and when we receive it. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. - edited On your device search for your network and enter your password exactly as shown. 01-10-2020 I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. all fixed. Guide to BT Business Hybrid Connect. The company did not reveal why the problem was occurring. Click OK. Users . If previous posts are correct it probably works on the Business version and not on the Residenial ones. However, some older devices are incapable of operating on both. Guide to 4G Assure. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. 10:43 AM. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Can Nigeria's election result be overturned? Microfilters: Why do you need them? Change the /internet part of the address to /routing. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". I have got fed up trying to clear the problem using the instructions given by the app as has my wife! To view the router settings, go to http://192.168.1.254. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Just plug 3rd party router into the wall mounted Openreach fibre modem. Can anyone confirm it works? - edited You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Make sure you keep your hub on all the time. You can turn Smart Setup on or off in the Hub Manager. We'll send you an e-mail with instructions to reset your password. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. If it doesn't accept the admin password, click on Hint. BT's done a great job on this router. I shouldnt have to have 5Ghz permanently switched off. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . 9h23. Check out our other help articles. It never occurred to me that bridge mode would bypass the router section. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. I've been following this thread ever since I had issues. (Not Business variant). Your broadband can be activated any time up to midnight. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. A spokesman for BT told the BBC only a "very small" number of users have been affected. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Ive had the cant find Sonosproblem for a couple of weeks. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). This means your Hub hasn't yet registered your device as completed. Switching Smart Setup on and off on the BT Smart Hub 2 Therefore, we can consider this issue closed. 10:38 AM Download the My BT app to check your bill, test your speeds and activate your internet security products. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Therefore, it costs more money and were stuck in the contract till 2023! How are people to fault trace if they dont know all of the possible scenarios? If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. BT Smart Scan technology I have never tried using just the modem section with a different router. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. ie. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Change the Hub Gateway IP address to 192.168.2.1 Links to user manuals and other documents for BT Hubs for broadband. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. I connected a laptop via ethernet into it. 01-10-2020 You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Go to My Network. This is so you can learn about some of the most important features of your BT Broadband package. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Manage your account Simply connect a 3rd party router to any LAN port on the hub. I did this on a Deco mesh. This brings up a hidden page. How do I use my Smart Hub as a modem only? For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. better. Can anyone shed any light on this? 11-05-2020 Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. This will take to a status screen. If you want to exit, you'll need to do this on the login step of Smart Setup. Yes its not ideal. BT will be rolling out an update to all devices later this month. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. However, I agree with some of the comments. Plug the microfilter into the socket. Can you seamlessly switch back and forth between the two modes? Time will tell if this is a permanent fix but its worked this evening. Cleverly, the security password is the same for both networks and can only be changed for both. Do I need a WiFi 6E router to use WiFi 6E products? I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. 8) Wait for your devices to reconnect. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Im glad you got a fix, but thats a completely different issue that results in the same symptom. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Insert the other end of the broadband cable into the Broadband socket on your hub. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. How can I turn it on and off? I viewed pages 9100 through to 9150. Check which BT Hub you've got >, It only fires up when you open a browser. You'll find it on the back of the Hub if you haven't updated it. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Select Add Additional Network from the drop-down menu. Click a dropdown for your model of Hub. Bridge mode does appear to exist on the Smart Hub. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. At least Ive got Sonos working now even though it is at the expense of 5ghz. Switched it off on iPhone, instantly worked for the app. (the macaddress is the same as the wifi router apart from a few letters.) BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Forgot to mention the third solution is hard wire a speaker to create the Network. Check the box next to Auto Firewall Open. Enter the username and password for your BT Smart Hub 2 router. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. This is found on the back of the router and on the removable card. I would still prefer to just hook my superior router . I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. First, you need to connect to the router's web management page, so that you can change the settings that you want. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. I have an update to share with you all regarding this issue. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Accessing the Hub Manager using a Hub 3 or Hub 5. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. No problem. Changing Wireless Modeto 2 didn't fix the problem. 03-10-2020 You'll find all your features and services in the "My Extras" section. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. 2023 BBC. Using the BT Hub Manager There are at least adozen other things that also result in the same situation. Steps taken from a post on the BT Community. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Trouble connecting? The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Find your model. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. ? As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". This means that you've got no control over which network your device joins. This would be a double NAT (two router) condition which isn't recommended. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Need support for other hubs and routers? Check that you're connected to your Hub's network. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Go to IPv4 Configuration. If your BT broadband home network is playing up, you're not alone. How long will it take to get BT Broadband once I've ordered? Does anyone know if a Sonos Boost would resolve the issue? At the bottom is a setting for. All rights reserved. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Check that you're connected to your Hub's network. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Choose Broadband. Click a dropdown for your model of Hub. Click a dropdown for your model of hub. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Then, for your static IP block, enter your router's address and subnet mask. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. It should appear as soon as you connect to the Hub and open a browser. Although a free Sonos Boost sounds like a great thing. What's the least amount of exercise we can get away with? Been running flawlessly for 2weeks now since running the system in this set up. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. I saw the post about the public/private. Everything now works, so again it confirm the issue is with BT. Great. This brings up a hidden page. Weve been experiencing the same frustration with this issue. It only fires up when you open a browser. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices.
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