The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. , please contact the Customer Service team directly for further advice about your Refund. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Please also read the General Conditions of Refund. means cancellation or significant delay of flight(s) which. Proof that the passport has been reported to and cancelled by your Government Agency. Basically, because they're the only game in town, and they can do whatever they fucking like. To apply for a Refund simply click on the link in your booking confirmation email, or click here. If they mean no-shows, then so be it. Voluntary relocation or where you are changing employer for a new role. Seven tries before I finally got my second choice of seats. To read more about Covid-19 please visit our dedicated page here. means weather where a Government Agency has issued warnings not to travel which mean. Once got a response to an email because I didnt purchase the ticket wont gi. Just fake a doctors note, cant imagine they review them too carefully. On-top of that you cant call anyone to purchase ticketsTerrible. Sell tickets directly from your Ticketek Account. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Suncorp Stadium Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Companies can ask for reviews via automatic invitations. Anyone has experience getting refunds from them or have advice on what I should do here? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. A copy of the notice of failure or disruption of the public transport. means a requirement to move address imposed on. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. confirmation or our website for contact details. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A police report confirming details of the theft. They gave me specific number to call to move tickets. Ticketek Marketplace (marketplace.ticketek.com.au). Are Refundable tickets offered on Gift Voucher sales? I find the app difficult to navigate. A copy of the travel warning from the Government Agency. Sell tickets directly from your Ticketek Account. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. I can not believe in this day and age HOW BAD this company is. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Confirmation that the document cannot be replaced in time for the Booking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Emergency Services Police, Fire and Rescue Service or other Emergency Services. We may consider other Emergency Circumstances at our discretion. failed the examination previously and had to re-sit. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Absolutely appealing customer service!!!!! Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. 2023 ProductReview.com.au Pty. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. We use dedicated people and clever technology to safeguard our platform. The only reason people buy tickets from Ticketek is they have no other choice. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Do I need any special hardware or software for print at home tickets? Press question mark to learn the rest of the keyboard shortcuts. Please comply with any stated ticket limit for this event. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. is cancelled, postponed or cannot be fulfilled by the. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. are the business owner or registered Director, or a member of. Confirmation of failure or disruption of the public transport. All Theatres and productions and sporting events should seek alternative partners. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. This meant that I had to sit & concert was standing room only. If there is a financial failure of any Transport provider. They are the shittest service in Australia. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Its a disgrace. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Sell tickets directly from your Ticketek Account. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . As it got closer to Christmas I started to worry, as they were to be presents. Maisie Peters: 7:00 7:45pm I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Therefore, it's impossible to speak to an actual person. Safe, Fast and Verified Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Stick to Ticketmaster. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount . I've purchased a ticket and my event is tonight! A doctor cannot be You or a member of Your family. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. The office was just as bad as the ticket fees would have you believe. More Info. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. You may also wish to resell your tickets if you cannot use them. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. What to do?? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Further details in the disclaimer. Why is the price displayed on my ticket different to what I paid? This is such scummy conduct. Appalling service. A copy of the travel warning from the Government Agency. They rapidly charged my credit card, then didn't provide the tickets. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Website doesn't work. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I will NEVER buy tickets from this company again! Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Where You have not been physically examined by a Doctor prior to the date of the Booking. You may also wish to resell your tickets if you cannot use them. They do but its retarded. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. etc.WHERE IS THE ACCOUNTABILITY? to then often have to go to their desk at the venue to follow up the issues. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Any vehicleYouplan to use during theBooking. I would and do prefer not to use their services. I received an error message after purchasing tickets. No reply emails or any form of communication. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. If could give a minus 10 score I would. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. For many, international travel is back on the cards. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. There is no phone number, only an email which does not get answered. Almost 90 days and still waiting for my refund back. Attendance at business meetings and business travel. What happens to my money when I buy a ticket? Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is not an insurance policy. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Clunky unhelpful booking site for Mary Poppins Melbourne. Why is your site permanently unavailable. I paid the additional cost in checkout for refundable tickets. Hands down. I will never purchase anything with you again. Everybody else looks like a paedo. Immediate household persons living together at the same permanent address. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. I couldn't return to where I was, no progress, the booking system repeated itself, etc. (This can normally be obtained from the transport companys website). Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. It's about $1500 and I have no idea what to do next. In event of a Refund Application the English language version shall be the basis of settlement. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Make a report to ACCC. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Where the examination is being provided by a commercial business (not by an educational board). Simply do not try to contact them in any way shape or form.Worst customer service. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. If enough people do it they'll be investigated. They ended up rejecting my application for a refund and closing it down entirely. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Where a Ticket is offered for sale, sold or I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. The customer service was super helpful and I got the ticket value back and it sold super quickly. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Any translation of this document from English is for assistance and information only. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Adverse weather with no Government Agency warnings not to travel. Immediate household persons living together at the same permanent address. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. A copy of the letter requiring Jury Service. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. I tried calling, emailing before the show, had I had a response we would have made the show. Fire A report from the fire service and/or police. Why are there multiple listings for the same event at different prices? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Change My Location What is the Ticketek Marketplace Terms and Conditions for? Pleased to meet you, won't you guess my name? Just upload its fucking DEATH CERTIFICATE. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. To read more about Covid-19 please visit our dedicated page here. I replied and asked for a direct line or email address to speak to management/no reply since. They stole my money too. Safe, Fast and Verified Why does Ticketek Marketplace charge fees? We may consider other Emergency Circumstances at our discretion. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Like. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Verification can help ensure real people write reviews about real companies. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. means the unforeseen change of the date of an examination that. This is not an insurance policy. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Attend participate in, take part in, use, or be present at. Any vehicle You plan to use during the Booking. They need a better system and more staff it seems. Their customer service to follow up and right the problems is poor. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. What the hell is that? A police report or crime number to confirm the theft(Self-declaration not accepted). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Here are 8 tips for writing great reviews. Times are approx. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. A doctor cannot be You or a member of Your family. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Press J to jump to the feed. It's criminal and needs serious investigation. Are Refundable tickets available through Ticketek Marketplace? A copy of a notice from the examination body, school, college, or university confirming the change of date. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. We/Us/Our We are the Booking agent with whom You made the Booking. Why even have the option of refundable tickets for an extra charge if I cant refund them? Voluntary relocation or where you are changing employer for a new role. Are Refundable tickets available through Ticketek Marketplace? What can I do if my tickets are lost, damaged or stolen? Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Share. Emergency Services Police, Fire and Rescue Service or other Emergency Services. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Anyone can write a Trustpilot review. How totally useless. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Youmade an unsuccessful request for annual leave for the date of theBooking. Sell tickets directly from your Ticketek Account. I'd be interested whether this is something the ACCC would be interested in. Download the Ticketek App & add your ticket to your wallet now. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. The phone message also contradicts itself. and subject to change at any time. If you've forgotten your account details, never fear we also . ProductReview.com.au has affiliate partnerships. Was given tickets for Ed Sheeran concert as a gift. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Send them an inquiry many times and they are not answering! The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. I am trying to buy tickets but it says unable to lock the ticket. I've bumped the ticket by responding as recently as January 2023. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. No contact, no reply, nothing.You have stolen money from thousands of people who need it. You'd think that but I had the same shitty experience with them on this front. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Lost a baby recently? Inspite of giving all the details, continuous email stating - send it in new format or send more information. I got tickets to a concert from ticketek that got cancelled of covid. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ticketek Australia you're a pathetic poor excuse for a company. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Ticketek wastes YOUR TIME like it doesn't matter. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). There is no customer service centre you can call, just an automated voice call telling you to email. I haven't received my order confirmation email. Attendance at business meetings and business travel. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. If there is a financial failure of any Transport provider. Automatic Refunds Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. An incident number or report from the Police or relevant traffic authority. Please also read the General Conditions of Refund. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? No way to recover tickets. Doors Open: 5:00pm (Receipt required for Doctors note refund up to 50 or equivalent). We/Us/Our We are the Booking agent with whom You made the Booking. Many of us haven't booked on line since COVID started, The site is worse than I remember.
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