Season Tickets. BART is primarily selling paper tickets from the vending machines. Your 31-day pass becomes active the first time you use it to pay a fare. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. 213-204-2900. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep The outside viewing deck does not have reserved seating. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? My card shows it was cleared month ago but the card is saying it doesnt have enough money. This is just another barrier to transit: an opaque payment system. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. A little work up front helps you save money. A: You made me laugh, thanks! Clipper is available for mobile phones through eitherApple PayorGoogle Pay. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. and our Yes. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Find out about Clipper cards, visitor and monthly passes, rates and discounts. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. It is charged for those who enter a station, ride a train, and then exit the same station. Thank you! Q&A: Highway 101 express lanes opened Friday. Select Clipper card and follow the instructions to add a card and load value. Your mobile wallet will display purchase options for your selected Clipper card. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Limited-use tickets are not available on phones. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. This page includes debit cards and refunds. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. 2020, Metropolitan Transportation Commission. It still says my trip is in progress, any way to cancel this? Please plan accordingly and allow sufficient time. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Choose to stay logged in or to log out. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Account Management. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. All rights reserved. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Or get help resolving other issues with your account. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Why not? Can I get reimbursed? I have loaded a lot of money on a clipper card through the website months ago. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Economy Panoramic Upgraded window seats in Economy Class. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Tag again or use another payment method. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. There are three seating classes on the Victoria Clipper ferry. What Clipper services are available during the COVID-19 outbreak? Within each class, there are upgrade sections as well. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Getting Started. This page includes how it works, mobile payments and Clipper mobile app. Can I set up Auto-Reload for cash value and a pass? Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. We will send an email to confirm that you have updated information in your account. Comfort VIP Best of the best seats in Comfort Class! Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' See full menu. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. In person at the AC Transit Customer Service Center. No. Registered cardholders can report lost, stolen or damaged cards and request replacements. Final boarding is 15 minutes before the scheduled departure time. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. If the condition evaluates to false (.F. Three beeps and a red light means your card wasnt accepted. Using Clipper. How long do I have to pick up the value before it expires? Should you want to change your booking in any capacity, a $15 USD fee will be charged. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Clipper on your phone will not unlock a bikeshare. Clipper is a regional transit card that can be used on all transit in the Bay Area. U.S. Immigration . After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Visit clippercard.com and buy online. We will send an email to confirm that you have updated information in your account. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. You can set up automatic reloading when you initially order a card and load value online. Clipper is now available throughApple Pay and Google Pay. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Ticket Central. Use the same ticket when you exit. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. If one does not use the Clipper card for six months, it can be frozen. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Includes travel to any of our destinations with activities or hotel stay or both. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. The Victoria Clipper V vessel is a passenger-only ferry. Pay With There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Log in to your account to add a Backup Payment method. Yes, there is. Please note that The Hub is permanently closed. Robbins parking lot locations are also available for overnight parking. You can load up to $300 on a Clipper card. "It's overwhelmed our ability to process the applications." After your second tag, the card reader will display a message that your initial tag was refunded. RTC Card and Accessibility. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Seniors age 65 and over get62.5% off with a Senior Clipper card. Otherwise, you will be logged out automatically. For a quicker response, we strongly recommend reaching out via our contact us form. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . U.S. Customs & Border Protection will start processing passengers at least one hour before departure. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Phone. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Im so glad that I dont have to go into the office the last two weeks. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Key Clipper information translated to Spanish. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Vista Panoramic Upgraded window seats in Vista Class. The tag will not register if you place your device or card too low or high on the screen. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. For account-related Be sure to review the paper ticket fare chart at the station. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Credit card charges are processed immediately. Learn more about required travel documents. The card reader at Caltrain stations. What if Im having trouble using my Clipper card at a bike share station? ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Once you do that, it will show up in your account. Please plan accordingly and allow sufficient time. I'm visiting the Bay Area. Keep your phone handy in case an inspector asks to see your fare. Check out the r . 2,123 Reviews. To provide payment, log in to your Clipper account and edit your Primary Payment method. The exception is BART HVD, which will be available the following day. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. How does Auto-Reload work with monthly passes? We notify customers 30 and 60 days before the expiration date of their payment card on file. What happens if I tag on, but I change my mind? If you already have a card, you can choose to set up Auto-Reload when you load value online. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Email: FanAssist@Clippers.com. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Credit card charges are processed immediately. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. We strongly encourage customers to take advantage of the time to unplug from technology! See the Apple Pay How-To page for more details. EMAIL US. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. You can also modify your booked seats at anytime by visiting our seat selection portal. View vessel seating chart for San Juan Clipper. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Select Clipper card and follow the instructions to add a card and load value. If you want to change your class of seating, you will need to reach out to our Reservations team. Skip the side navigation menu and go to the main content. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. No. You will still need to use your plastic Clipper card for this. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. We strongly recommend that you check-in online prior to arriving at our terminals for travel. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Clipper says it does not take funds away, even if the card goes unused for years. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. 2020, Metropolitan Transportation Commission. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. A Station Agent can help direct you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Log in to your Clipper account. No. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. 877.878.8883. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Proof of payment is required. You must apply for an RTC Clipper card in person at a participating transit agency. This means we couldnt process your payment for automatic reloading. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? To find out more information about replacing an RTC card, please visit 511.org. As others have said, it's RFID interference with other cards that's likely the problem. Check Clipper News for holiday or modified hours. All discounts are set up in advance through Clipper. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Please visit theUS Homeland Security websitefor more information. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. See the Google Pay How-To page for more details. Getting Started. When will I be charged for my Auto-Reload value? There is a 50 cent surcharge per trip for paper tickets. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. How do I add value to a Clipper card on my phone? Yes. Includes one-way or round trip travel via the Clipper ferry. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Can two people use the same card at the same time? Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). If you have a monthly pass, it will obviously expire at the end of the month. He started his journalism career as a sports editor in Iowa in 1975. So if your primary funding source is declined, your order will be charged to your backup card. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.
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