Copyright 1995-2023 eBay Inc. All Rights Reserved. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. If you're not able to resolve things with the seller, you can ask us to help. You might be asking, "Do private sellers have to accept returns?" The answer is No. Listen to this weeks podcast to hear sourcing methods from a seller! Its to protect myself from the buyer! 01:47 PM. I first contact the buyer and find out what is wrong with the item. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Here is a box that was shipped with FedEx. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Choose the item above to start resolving a return. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Open a case and try to work things out with the seller. Keep in mind that on eBay, it is seller beware, not buyer beware. If the return request is for Item not as described, I get them to let me know why they think it is not as described. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. 11:34 AM See details. Tip Buyer pays for return postage: . If you are scared to start eBay because of the fear of returns, dont be. When I have photographs of how I shipped my item, I will have those as proof. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Offering a return of an item is always my last resort and honestly it is very rare. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. There are several ways you can send an item back to the seller. If you've sold on ebay long enough you've had this happen. Shipping has definitely been delayed with everything going on. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. naM fo elsI. Not to do partial returns Learn the fundamental steps for running an eBay business. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. After contacting the seller, it's up to you whether you want eBay to step in. What does the eBay Money Back Guarantee cover? Research your model before purchasing this because there will be no returns for buying the wrong item. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Keep in mind that some returns can remain open for up to 35 business days. Help for buyers and sellers. Something went wrong. On the next page you'll see the refund amount. Tip If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. I have been selling on eBay for 23 years and I do not accept returns and never have. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Whether you need to accept the return depends on their reason for opening the return. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Enter a return merchandise authorization number, if you use them. More shipping tips from your fellow sellers! Covers your purchase price plus original shipping on virtually all items. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Good luck and sorry you encountered this circumstance. Welcome to the Shipping board! A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. You won't be able to re-open the request once it's closed. No. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). 2. You'll receive the return shipping label credit on your monthly invoice. We'll review your case and contact you within 48 hours. Depending on your return policy, this may or may not include the original shipping cost. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Read the complete details about the eBay Money Back Guarantee. See how to check the status of your return. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Read our most popular questions and answers about handling return requests from your buyers. The eBay Money Back Guarantee is not a product warranty. Returns happen. View cart for details. It shouldnt be like this, I know. I gave alot of money for an item from ebay to a seller. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Report the buyer when you issue the refund through the eBay returns flow A buyer insists the item was not as described in order to force a return. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Research your model before purchasing this because there will be no returns for buying the wrong item. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. This is obviously not how I shipped it out and was damaged in shipping. This will help make you a top seller and keep money in your pocket! When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. And dont waste time taking packaging pictures If you want the items back before refunding, I'd accept the return and send them a shipping label. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. I have maintained a 100% seller rating for years. Enter the amount you wish to offer the buyer. 2. EBay gives you the opportunity to add 12 photos to your listing. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. - edited Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. 1. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. This can be useful when the buyer isn't completely satisfied with their purchase. Add a message to the buyer explaining why the refund wasn't full. In such cases, the responsibility for the costs of the return is according to the sellers policy. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. How to use your eBay earnings to purchase shipping labels. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Ebay sides with buyers in not as described claims. Too many of those and their returns ability will be hindered. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. The buyer is responsible for return postage costs. You have 3 business days to respond to the request and resolve the buyer's issue. 1. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. I used to send out many of my items without insurance! If you're responsible for return shipping. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. I will fight for them to cover my packages. Another measure to cover yourself in the rare instance you get a return request. You believe that it was exactly as described. 17 votes, 21 comments. If, after a few days, youre not happy with the sellers resolution, were here to help. Refunds go back to your original payment method and are typically available within 3-5 business days. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. To the OP- the great thing is, you are selling items without much competition, apples to apples. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. Its always good to see where eBay stands with the case before you contact the buyer back. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Required fields are marked *. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. See our Partial refund guidelines for more details. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Purchase shipping insurance for your items Its well worth the money! If you havent received an item, we usually refund your money immediately via PayPal. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If you havent received an item, we usually refund your money immediately via PayPal. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. 1. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. I try to get them to give me the reason for the return. Your eBay buyer claimed the item was not as described. nirE troP ,naM fo elsI. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. You can choose to add a message to the buyer. Refund the buyer, the buyer keeps the item. Learn more about our Condition of returns policy. But they don't have to disrupt your businessor your profits. Do you have to accept returns to sell on eBay? If the seller wont cover the cost, let us know by asking eBay to step in. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Do I need to pay extra for the eBay Money Back Guarantee? They claim they are not responsible for damage during shipment, and imply that I lost the part. Ifyou use an eBay returns label, tracking details areautomatically uploaded. I don't plan on stopping any time soon. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. In some cases, we may automatically accept a return request on your behalf. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Take great pictures! Copyright 1995-2023 eBay Inc. All Rights Reserved. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Always, always be nice! Another sale previously had the buyer claim an item was defective when I know it was not. Youll hear from us within 48 hours. SelectExamples of alternative shipping arrangements below for more information. Choose Print label. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . moment, Oh, Ship! I find that if an item sells once, it will again. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Ninety percent of people will just not think to call them and fight it. You can choose whether to accept returns if a buyer changes their mind about a purchase. You don't accept returns in your policy, and the buyer changed their mind about a purchase. You do not have to be in a hurry when you receive the item to refund them. If it is a lame reason (and sometimes it is! These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed.
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