Prefer a cash refund instead? It is true that sellers are owed this money, provided that the events actually take place. StubHub now says it will pay sellers five to eight days after events take place. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. As if the cancellation of sporting events and concerts wasnt enough. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Looking to sell? "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" And for that, the law is on your side. Sorry we couldn't be helpful. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. At regular volume, we can afford to take that risk. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. But these are unprecedented times.. Amid the coronavirus pandemic, StubHub changed its refund policy. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. If you want to receive local news alerts, please download our WPXI News App. But why is insulin so expensive in the first place? He immediately requested a refund. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Reply from StubHub UK. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. 505 North 20th Street It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. StubHubs return policy is called the FanProtect Guarantee. Tap Tickets in the navigation bar at the bottom. * 21+ (19+ CA-ONT) (18+ NH/WY). So Farley filed a credit card dispute against them, and won back his $600. Got our money back last week. For third party ticket resellers, it gets even more complicated. And new figures show more than half of ticket holders still haven't gotten their money back. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. To enjoy unlimited access to our journalism, subscribe today. No problem. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. But StubHub simply cant afford to play the role of banker. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. After a canceled event, StubHub charges the seller for the amount collected. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Viagogo, a tickets marketplace, bought StubHub in February 2020. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. A StubHub official said Wednesday the company doesn't discuss active litigation. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. StubHub was pressing hard to get money. Coupons can be applied to one or multiple StubHub. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Viagogo refused to refund her . That guarantee is a promise you'll get your money back. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. StubHub is here for you. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Receive a full refund of your purchase, 2. Full buyer Terms & Conditions here. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. The credits are valid through the end of 2022. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Kimmel says its not as hard as you might think. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. February 16, 2021 March 13, 2020 by Brett Goldberg. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . They were really good. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Customers can choose to keep their credits if they like. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Receive a coupon for 120 percent of your original purchase*. Emily Walsh. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. Postponed events may not be eligible for refunds. Copyright 2023 CBS Interactive Inc. All rights reserved. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Theyve only suspended them. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. If these are not available, you will likely get a full refund. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. We certainly hope they do. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Only 120% coupon? Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." No problem. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Tel: 205.795.6588 The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. StubHub suspended that policy in March 2020, following the mass . StubHub owed him $111.36. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Cookie Settings/Do Not Sell My Personal Information. I still printed out the notice of dispute. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. That customer may need to try and exchange those tickets, or attend the rescheduled date. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. If an event is rescheduled or postponed, your ticket will be good for the new date. Call 1-800-GAMBLER. Get browser notifications for breaking news, live events, and exclusive reporting. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. No. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. All Rights Reserved. In part, thats why theres all the angst. c/o National Registered Agents, Inc. Farley said refunds should be a piece of cake. We'll email you when an event is canceled. But, unfortunately, most are canceled for now due to the coronavirus. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. You might noticed something is missing. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. StubHub normally sells almost $5 billion in tickets a year. Worth to consider! Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Its just missing with no explanation. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Set your price or use our recommended price and tap List tickets. Sucker punch in OVC tournament leads to 3 ejections. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Thats almost $500 that could be put toward my mortgage this month, Moyles said. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. Our mission to make business better is fueled by readers like you. By choosing I Accept, you consent to our use of cookies and other tracking technologies. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Lets pick a winner in every mens college basketball conference tournament. That means all of those remaining or yet-to-be-played games hang in limbo. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Overall, the website has very good customer service & refund policy. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. StubHub and several more of these. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. If sellers had events canceled, StubHub would. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. You can also follow WPXI on Facebook and Twitter. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Explain your scenario, and provide any applicable evidence. At regular volume, we can afford to take that risk. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. But not all companies are offering refunds. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Otherwise you will receive a voucher for 120% of your purchase price. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Please enter valid email address to continue. pic.twitter.com/onFRrGVh6S. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Event Cancellation Protection . Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Date of experience: 20 January 2023. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. It was a waiting game until March 30. Its important to know your consumer rights when you ask for a refund. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Its not acceptable, he said, explaining what to write. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! Straight-up refunds for purchases from official outlets. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. If they are successful, the defendant pays the legal fees. and click the Request cash refund button on the appropriate credit. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Seamlessly, a full refund will be reimbursed to your account. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. 21, et. What are the consequences if I dont comply with these health and safety policies? The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient.
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