However, customers should contact the local transit authority to confirm scheduling rules and regulations. 2. Also, only you are allowed to use your Reduced Fare Breeze Card. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. MARTA Police (Emergency) 404-848-4911. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA Mobility Breeze Cards are not transferable. MARTA Customer Experience. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Riders' Advisory Council; . Visit our MARTA Mobility page to see the qualifications for this service. Customer Service. Day and time of experience Rail stations have both elevators and escalators. EXAMPLE: Customer prioritizes the Pick-Up Time. The application allows for the following online: MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Click hereto access the Mobility Reservation System. Please complete the MARTA Transit; MARTA Customer Experience. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Customers must make all changes prior to the date of travel. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. 404-848-5826. The CCR will make every effort to accommodate requested pick-up or drop-off times. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. A $5.00 replacement fee will be charged for all subsequent replacement cards. Service cannot be provided earlier, later or on days when regular MARTA service is not available. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Atlanta, GA 30324 Atlanta, GA 30303. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. However, a replacement fee will be charged for each lost or stolen card. It is the operators responsibility to ensure that mobility aids are safely secured. Mobility Fares. Applicants should indicate whether they will travel with a PCA during the application process. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Student Program (K-12) Group Discount. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Door-to-Door service is available to customers who require such assistance. Please be advised MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. A MARTA Mobility Service Agent will explain the service and/or mail an application. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. MARTA has the right not to issue a replacement card. Vehicle number and operators name, if applicable Customer Service. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. MARTA Police (Emergency) 404-848-4911. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Get to Know MARTA. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Bus times vary by individual route, so be sure to check the schedule for your specific route. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Yes, you can register your Reduced Fare Breeze Card and load it online at Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Standard fare is $4. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. MARTA Police (Non-Emergency) 404-848-4900. MARTA Police (Non-Emergency) 404-848-4900. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. MARTA is a stable in Atlanta and people stay with them till retirement. MARTA Mobility. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. The assigned Mobility bus is scheduled to arrive during this time. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Customer must arrive at work, school or appointment no later than 8:00 AM. Click this link[ The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Learn more. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Benefits and job security are a plus also. 4. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. MARTA Police (Emergency) 404-848-4911. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Customer Service. Appeals must be received within sixty days (60) of receipt of the denial letter. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. MARTA Mobility Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Superintendent of Mobility Operations . A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. I think that things are what you make it. No-Shows that are not within the customers control will not be counted against the customer (i.e. Customers will be asked to leave a voicemail with their name and phone number. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. 2424 Piedmont Rd, NE 30 Alabama St., SW Requests to suspend subscription service must be made at least thirty (30) days in advance. Customers are responsible for providing access to gated communities or secured complexes. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Operators cannot make change. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Mobility Operators do not provide services that exceed door-to-door assistance. Please make sure all personal items are safely secured and out of the way of other customers. MARTA Mobility Appeals Panel Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Local, Express, . If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. MARTA Transit; MARTA Service; Facebook; Instagram; Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Customer Name (first and last) or Customer Identification Number. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. The fax number for Mobility Eligibility is 404-848-6900. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Should an application be denied, the applicant has the right to appeal. Riders' Advisory Council; . to request that an application be mailed or emailed to you. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Click here to download the Mobility/Paratransit Application. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. *Unlimited rides for consecutive days beginning first day of use. Untapped Breeze cards will lose value if not activated within this time period. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. 2424 Piedmont Road NE Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Parking Availability; Parking Fees; Key Parking Status; More. . Riders' Advisory Council; MARTA HOPE Program; . You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. 2. If a card has been confiscated due to usage by any unauthorized property. Simply tap your card on the Breeze target wherever your riding. MARTA Transit; MARTA Police (Non-Emergency) 404-848-4900. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. . If service is to be suspended, the reasons will be provided. for any inconvenience. University Program. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Atlanta, Georgia 30324-3330. 30 Alabama Street, SW MARTA attained the Silver level of recognition for its sustainability efforts. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Exact addresses of both the origin and destination. Additional companions will be allowed on a space available basis. Everybody needs their own. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. A MARTA Mobility Service Agent will explain the service and/or mail an application. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Lost Item Inquiry Formfor lost items. Individuals may forward the completed application in the following ways: Via Mail: MARTA Mobility service is curb-to-curb. Customers with inoperative wheelchairs cannot be transported. https://pass.itsmarta.com/Account/Login. A CCR will return the call and complete the reservation. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Please indicate if no return trip is necessary. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Claim your pass with the appropriate voucher links above. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). 404-848-5826. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. At a Breeze Vending Machine in any MARTA rail station. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. MARTA Mobility Customer entering through Rail Station fare gate Cards MUST be turned in immediately for a re-placement at no cost. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. 2424 Piedmont Road, NE MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 2424 Piedmont Road, NE A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA Mobility does not access residential driveways. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Click hereto learn about MARTA's Travel Training Program. To request an alternative format, please call MARTA during normal business hours at. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Riders' Advisory Council; . Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA Mobility. Lost Item Inquiry Formfor lost items. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Train Hours. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM.
How To Flirt With A Leo Woman Over Text,
Articles M