I call Stubhub. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. But the company does not need to comply with the law to avoid liability. And the seats they offered were listed for $30 less than the ones I purchased. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Please add me I lost roughly $600. Yes I have two events canceled from Covid that I did not get a refund. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. It also points to a recent spike in e-ticket sales, which increased ticket prices. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Now Im stuck with 4 tickets to a concert I cant attend overseas. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. This is the first time I have been using this website. I purchased OHL tickets the day before the game. I was a part of this fiascoplease add me. Adam Silver had to get the Christmas bonanza in- fans be damned. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The company blamed the difficulty of recouping from sellers during the pandemic. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. However, it will likely face a significant amount of litigation. Ive used Stubhub for over 4,000 transactions. The NHL postponed its season on March 12 in the massive wave of. While the shows are postponed you are in limbo. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). drug injury lawsuits and product liability lawsuits. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. 1:00. A California class-action lawsuit has been filed against the ticketing site StubHub. At regular volume, we can afford to take that risk. In April, when the suit was filed, MLB had . StubHub is an eBay company that began selling and reselling event tickets in 2000. I am not good at technology. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. They were processing refunds for canceled events just like they previously did but then changed their policy. The credits issued by the company are valid through the end of 2022. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. THEY LIE. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. If the other driver has minimum liability coverage, can I still sue them? European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. I bought my tickets under a much different safety expectation. I still have tickets for myself for that Gabriel Iglesias show. If a show is canceled, with no new date, then they will. Please add me to this class action against STUB HUB. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. It is the world's largest ticket marketplace. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. In response, he received a refund in the form of a coupon worth 120% of the original price. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Ive been trying to get my money back for 2.5 years with no luck! The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Print. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Through this action, we hope to provide people some small bit of relief during this uncertain time.. But, as an alternative, the 120% off coupons were also . A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Unfortunately, the seller never came through with the e-mail transfer. All rights reserved. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. When I called them on itthey said it was my fault and I have to resell the tickets. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. What a scam. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Do You Have to Pay Taxes on Lawsuit Settlement Money? StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. Add me I had cancelled tickets in Arizona last year. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. expected to be mailed out. No resolution and I got no tickets. He was offered a coupon that was worth 120% of the original price. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. We value your privacy. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. The case is still pending, but will be heard by a jury. I was informed they could not secure the tickets from the seller. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. For Daddario, that price was $6,200. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. Under normal circumstances, these processes are manageable. Prices may be higher or lower than face value. How do I know I can trust these reviews about StubHub? Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. 1:12. I am still awaiting a refund for a Nets game postponed in December. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? There is a chance that StubHub will settle the case in the future. Come to find I was charged $300 from my bank account. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. The users allege breach of contract and violations of various California consumer protection statutes. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. It also asked for a reinstatement of the pre-March 20 refund policy. The U.S. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. The case is based on an NHL game that was canceled because of a strike. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. All Rights Reserved. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. StubHub has not responded to the lawsuit. I had to do all the work, not them. StubHub is represented by McDermott Will & Emery LLP. 2. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. The Court has not decided who is right. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Para una notificacin en Espaol, haga clic AQU. I no longer have that card either and was concerned about that as well. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. I only hear that events will be cancelled if there are not enough performers. Your email address will not be published. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. https://topclassactions.com/wp-admin/admin-ajax.php. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. I chose CC. Read the complaint here: StubHub Refund Class Action Complaint. In the meantime, they may continue to pursue the case individually. He has prosecuted a variety of consumer protection and complex employment cases. My husband and I bought concert tickets as a Christmas present to each other. In March 2020, as the scope . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. This is a major change for the ticketing industry. The complaint claims that the company did not offer refunds for tickets to canceled events. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. In the . Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. A California state court authorized the notice. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. The Court in charge of this case still has to decide whether to approve the Settlement. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. They too should be held accountable. Last Updated on May 5, 2021 by Dave Clark. Despite the alleged deception, the company's policies did not reflect the actual . Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Get the latest news on COVID-19 delivered to you. Please be patient. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market?
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