Vivid Seats. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. The request was put. I had to call to verify that these seats are in fact in different rows one behind the other. I got nfl tickets from them that never arrived. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. This is an unfair and unnatural economics meant to hurt you. Vivid Seats Culture At a Glance. I was terrified that I would not receive my tickets. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. The request was put in minutes before. Full refund and apology for lack of ticket delivery. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Great service. Ticket resale limitations; prohibition; exception. We absolutely value your feedback and apologize for the stress this may have caused you. Vivid Seats ranks 25thamong Ticketssites. Unsubscribe at any time. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! We invite you to reach out to our online support team by social media. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Also, VividSeats says all orders are 100% . Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. First received an e-mail asking me to call because there was an issue. Chicago, IL 60606-0606. So, if you sell tickets for $100, you will receive $90. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Abel helped me and made the process easy. I own a venue. I called before the event and after. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. They won't refund me or get me two tickets together. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Very deceptive and unfair marketing. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I would like to warm people to avoid buying tickets through Vivid Seats. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) You can count on usas our fans already know. It also assists sellers who have tickets and want to sell them safely. I then I received an electronic transfer notification which I followed through on. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! We added millions of opinions to our database and summarized over a million opinions. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. 2. bradsaid 1 yr. ago. Desired outcome: I highly recommend purchasing tickets from a verified seller on Vivid Seats. Unsubscribe easily. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. I will not be using this company again and will never refer a soul. Vivid Seats has 450 employees. Companies can ask for reviews via automatic invitations. This changed due to Covid, but we did not get a refund because it was getting rescheduled. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. I am very disappointed in not being able to attend the show. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. I used their site this morning to purchase two tickets to a show. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Paid over $300 to an event that was postponed minutes before it was scheduled. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. In this guide, I will be reviewing Vivid Seats in detail. Absolute worst customer service ever. He reassured me of any concerns I had and was very patient with me. The staff are even more amazing. They didn't even attempt to make it right. This information will help to determine next steps. All for the seller, not for the customer. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. We understand how this may be upsetting for you. You get an email when the tickets are sold, and then you either upload them or ship them. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Here are 8 tips for writing great reviews. The buyer is responsible for these costs. Providing an exceptional buying experience is something we want all of our fans to experience. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Takes no accountability for a time glitch that had us go to a show at the wrong time. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. BS. Thank you for sharing your feedback, Gregory. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Explain your situation and why you wish to receive a refund. They can see this but they refused to issue a refund. Couldnt cancel that ticket either. I bought tickets 2 months in advance. This complaint was posted by a verified customer. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. There was some type of electronic glitch. We use dedicated people and clever technology to safeguard our platform. Share your photos and videos with others to prove the truth of your words. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. They take your money, and you have no valid tickets. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Original review: Feb. 9, 2023. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. They are aware of this issue. Thank you Amanda. Vivid Seats provided fraudulent tickets to me. The market price provided by Vivid was over $500 per ticket. Over 100 million tickets sold. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Not game day yet so have not opened app for seats. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Call and ask what the service charge is before buying. Day of game they said only had 2 tickets available and sold my other 4. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Vivid Seats provides a "100% buyer guarantee." So what happened here? Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I never received the email and therefore never accepted the tickets. Vivid Seats is an independently owned and operated online marketplace. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. My credit card was charged $328.30 that day. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. This Yelper's account has been closed. I bought my tickets 5 months before the show. Definitely recommend. VIVID SEATS LLC. When I went on their "live chat" to inquire, they didn't respond at first . Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Do not waste your time or money on this company. Refund of ticket price. I was told that I should have known that by this note that was listed: xfer Piggyback. I had to buy either 1 or 3. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints This is clearly a loophole being used often by venues to protect these ticket scammers. I tried calling two hours before my event as the tickets never arrived. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. We launched @recap.email and legal webhooks. Her personality was fantastic and the whole experience was just perfect. Heads up. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos 07-12-22 at 5:57 A.M. It was smooth and I didn't have to do all re-ordering process again. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Its not final unless I had the tickets available which I didnt. I just want the Tickets I spent over 2 thousand of my hard earned money on. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Worst ticket platform that gives two sh*ts about their customers. But, what I'm reviewing . Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. So I quickly attempted to purchase another ticket. The seller sets the ticket price. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Read more Comments: 0 Vivid seats is such a scam!!! The 21st was spent on the phone trying to aquire our tickets. Vivid Seats has not responded to my email. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. So I recommend never buying anything from this place. At this venue, Section B is behind the Pit. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. A. Amalia G. Today. On 02/16/2023, I bought two concert tickets. Suite 800. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. "We have currently put them on 'No Rating' while they investigate the complaints and . Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Our content is intended to be used for general information purposes only. Customer identification can be provided if needed. Nothing arrived. Vivid seats are scammers. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I was going to the AFC championship game and bought a parking pass from Vivid Seats. We are filing fraud with the bank and reporting to the bbb. A. Kept telling me same blurb about it was my fault, not his, no refund, etc. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. I never received my tickets but was charged for them. The third party did not send us the electronic tickets. Very helpful indeed! Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Ive only purchased tickets from this site twice. The person the ticket was for has since died. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. If you make a last second purchase, you are putting yourself at risk. Disgusted. This was an absolute nightmare. Vivid refused a refund! Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Please Refund at least $1000. I feel that you overcharged me. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. These people are thieves and liars. To sell tickets, they must meet Vivid Seats requirements. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Called customer service and she said we have to fill out a form and wait. WRITE REVIEW. I called 2 seconds after I saw the $960 total. Well start sending you the news you need delivered straight to you. I thought Vivid was a pr0n company. Most complaints are from ticket billing and delivery issues. Never received tickets or a refund let alone even an apology. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. That is a lie. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Then allows the seller to change the date to the day of the event. For 2 and now the event is selling them for 25$$$!!! Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I was charged $1, 053.00. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I was purchasing 3 tickets and wanted to make sure we are all seated together. 1239964100050. I hate what you stand for. How do I determine the seat numbers for a ticket listing? We encourage you to reach our to our online support team by sending us DM on social media. Ordered tickets for Gary Allan concert last September. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. As of Oct. 13th 6:38 pm I am unable to access my tickets. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Looking for the best way to buy and sell mobile tickets? They are efficient, professional and the price is always right. You advised that you arrived at 7:50 PM. How do I know I can trust these reviews about Vivid Seats? Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Looking for the best way to buy and sell mobile tickets? Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event.
View From My Seat Carrow Road,
Most Revealing Red Carpet Outfits,
The Great Escape Restaurant,
Reflect On And Improve Own Professional Practice In Childcare,
Airline Industry Profit Margins,
Articles V